Please support avifs (animated avif)

cfandora
cfandora Member Posts: 2
edited July 10 in Digital Asset Management

After I uploaded avifs here, it would automatically convert to mp4 and not loop

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Comments

  • DannyFromCloudinary
    DannyFromCloudinary Member, Cloudinary Staff Posts: 35

    Hey, thanks for getting in touch.

    We do support avif format, so in this case it sounds like there might be an incoming transformation overwriting the asset upon upload and changing it to mp4. Could you please check the configuration of your Upload Presets?

    If that doesn't appear to be the issue, I would recommend opening up a support ticket with your cloud name, a link to the affected asset, and a link to this thread. We'll be able to investigate further in our logs to see what might be happening.

    Let us know how it goes :)

    Thanks,

    -Danny

  • cfandora
    cfandora Member Posts: 2

    Hi, avif files are recognized as usual, but avifs files will be converted to mp4