We did not request these assets to be erased so have no idea why this would have happend.
Is there anything we can do to retrieve these files and make sure this never happens again?
I can see that a separate ticket was also raised for this, and Victor is already assisting. We will continue the conversation there.
@seharlan - To expand on this point for other users, since this could be an issue they may also (unfortunately) encounter, there are a few options to prevent accidental deletions:
I hope @victor_cloudinary and @Cloudinary_John_H help you out, but also wanted to share these options publicly too.