Link generated by PDF file on cloudinary not working

anas
anas Member Posts: 1 ✭
in Developer APIs

I tried to upload PDF on Cloudinary using the API, the API returns a path, but when I tried to open the path it says "Failed to upload PDF Document " even though I can see It in the media library, apart from that even link generation from Cloudinary dashboard is not working

WhatsApp Image 2023-07-16 at 3.17.45 PM.jpeg


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Answers

  • Zachary
    Zachary Member, Cloudinary Staff Posts: 46

    Hey there,


    Thanks for reaching out. I see you already have an open ticket with us in our support system. It looks like this might be a problem with some of your settings. I've asked that you provide more details in our ticket.


    Looking forward to chatting there!

  • rohitranjan
    rohitranjan Member Posts: 1 ✭

    I am also Facing Same Problem. Request you kindly help me as soon as Possible.

  • aditya_chaurasia
    aditya_chaurasia Member Posts: 1 ✭

    go to setting then Security scroll down till the end and enable PDF and ZIP files delivery

    image.png

  • chamanaggarwal
    chamanaggarwal Member Posts: 2 ✭

    same problem i faces

  • chamanaggarwal
    chamanaggarwal Member Posts: 2 ✭

    also i change setting but still same problem

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 170 admin

    Hi there,

    Thanks for replying.

    Do you still get the issue after clearing your browser cache or trying it in incognito mode/different browser?

    Can you also ask other users to try the link on their device and see if the problem persists there?

    Does changing your network/wifi also help at all?

    I look forward to your response.

    Kind Regards,
    Thomas

  • CodeChefVIT
    CodeChefVIT Member Posts: 1 ✭
    edited October 11

    I am also facing this issue. The link is given below. I have enabled pdf and zip delivery.

    https://res.cloudinary.com/dxnmzbrqh/image/upload/v1728636357/papers/watermarked_ecf5e2cb-342e-472f-b314-07233dfd724daI_wrclyx.pdf

    It does not work on incognito either but i can view it in cloudinary.

    {F527EA2B-86D2-4967-BEA0-DBBD14A90D00}.png

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 170 admin

    Hi there,

    Thanks for replying.

    Can you please open a ticket via https://support.cloudinary.com/hc/en-us/requests/new referencing this article? We would like to setup a call if possible to debug this.

    I look forward to your response.

    Kind Regards,
    Thomas
    Developer Support Engineer
    Cloudinary

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