Why is my video using the Wordpress direct video file path when displaying it in a AJAX modal?
I've developed a custom Wordpress theme and I'm using the Cloudinary plugin to deliver my media files.
On first page load the images and videos are delivered using the Cloudinary url. But for some reason when a open a modal using AJAX to retrieve the data the video direct path gets delivered. The images are still being delivered using the Cloudinary url.
Am I missing something in the settings?
Answers
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Hi there,
In order to investigate your specific case, I would suggest that you could open a support ticket through https://support.cloudinary.com/hc/en-us/requests/new
Once you open the ticket, would you mind sharing a system report as explained [here](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-) and add some assets to the system report as described in the 2nd video.
Thanks,
Wissam
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Hi Wissam
I've done this.
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Hi Ben,
We will follow up on this issue on the support ticket.
Regards,
AkshayHelpful Links For You
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