Why my account disabled.

zellesolutions
zellesolutions Member Posts: 1 ✭
in General
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Answers

  • DannyFromCloudinary
    DannyFromCloudinary Member, Cloudinary Staff Posts: 154

    Hey, thanks for getting in touch.

    We actually replied to a support ticket you sent in (ref #254020) with the details of why this happened. Due to the sensitive nature of this request, regarding specific reasons for your account being disabled, I think it is best we continue the conversation privately in that ticket.

    If you haven't received the reply in your email inbox, I would suggest first searching your emails for the first name of my colleague who responded to you - Marialena. If no results show up, it's worth checking your spam/junk folders, and making sure you have no filters or rules that discard any emails from Cloudinary.

    If you don't see any correspondence from us in your inbox, please whitelist our domain to ensure our messages don't get routed to your junk, and let us know once that's done here. I can then re-send the message sent by my colleague.

    I hope this helps.

    Kind regards,

    -Danny

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