Cloudinary user invitation problem

Mohammad
Mohammad Member Posts: 1 āœ­
edited January 11 in General

Greetings šŸ‘‹,

I attempted to send an invitation to a new user with the Technical Admin role for my account. Although the system indicates that the invitation has been sent, the invitee has not received any email in their account, and it is not found in their spam folder.

I resend the invitation, but the issue persists. I appreciate any guidance or advice on resolving this.


Answers

  • DannyFromCloudinary
    DannyFromCloudinary Member, Cloudinary Staff Posts: 92

    Hey @Mohammad. Thanks for getting in touch.

    Could you please open a ticket showing the email of the person you have invited? We'll be able to check the logs and see what's going on. To open a ticket, you can press "submit a ticket" over on https://support.cloudinary.com.

    Many thanks,

    -Danny