Can't connect to cloudinary api

Brian Member Posts: 2
edited January 22 in Developer APIs

I'm getting timeout errors when trying to connect to cloudinary api to upload images. This is one of the errors:

Error: connect ETIMEDOUT

at createConnectionError (node:net:1634:14)

at Timeout.internalConnectMultipleTimeout (node:net:1685:38)

at listOnTimeout (node:internal/timers:575:11)

at processTimers (node:internal/timers:514:7) {

errno: -110,

code: 'ETIMEDOUT',

syscall: 'connect',

address: '',

port: 443



Best Answer

  • Brian
    Brian Member Posts: 2
    Answer ✓

    ✅Solved: The issue was node version. I was using v20. I downgraded to v18 and everything works well now.


  • SreeCloudinary
    SreeCloudinary Member, Cloudinary Staff Posts: 35

    Hi @Brian ,

    Thanks for contacting us.

    This can sometimes happen when files are especially large and the upload call can't be completed before a timeout occurs (most often with videos, but sometimes with images), or when the bandwidth is low between the remote and source location.

    Since I do not have your cloud name to check futher, I would request that you create a support ticket at with required details such as Cloud name, sample code etc.