Google Merchant Center claiming it can't access Cloudinary images

boomiej
boomiej Member Posts: 2 ✭
edited January 29 in Developer APIs

The error is vague: Processing failed [image link]

I tried accessing our images in the browser locally, works fine. It's working in production as well for all users, no complaints.

However, what was weird was when I asked ChatGPT to take a look at the URL structure, it said it couldn't fetch the URL and get a status 200.

Does Cloudinary have blocks in place for things like Googlebot and GPTBot?

Tagged:

Answers

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 152 admin

    Hi there,

    Thanks for reaching out.

    Can you please share exactly what you asked ChatGPT, so I can try to reproduce the result that you were given?

    Kind regards,

    Tia

    Helpful Links For You
    💬 Share questions, connect with other users in our Cloudinary Community forums and Discord server!
    🧑‍🎓 Join our Cloudinary Academy for free courses, workshops and other educational resources.
    📄 Read our documentation for in-depth details on Cloudinary product features and capabilities
    📰 Check out the Cloudinary blog for the latest company news and insights

  • boomiej
    boomiej Member Posts: 2 ✭

    Yep, it was just:


    can you crawl https://res.cloudinary.com/[redacted].jpg


    ChatGPT

    Error browsing

    I'm unable to directly access or crawl the content of the image from the provided URL. However, if you can download and upload the image here, I can assist with analyzing or providing information based on the image content.

  • SreeCloudinary
    SreeCloudinary Member, Cloudinary Staff Posts: 41

    Hi @boomiej ,

    Thanks for your response.

    Looks like the URL is redacted here. Can you please create a support ticket at support.cloudinary.com so that we can take it further.

    Please specify the cloud name, URL etc.

    Thanks,

    Sree

Categories