Google Merchant Center claiming it can't access Cloudinary images

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boomiej
boomiej Member Posts: 2
edited January 29 in Developer APIs

The error is vague: Processing failed [image link]

I tried accessing our images in the browser locally, works fine. It's working in production as well for all users, no complaints.

However, what was weird was when I asked ChatGPT to take a look at the URL structure, it said it couldn't fetch the URL and get a status 200.

Does Cloudinary have blocks in place for things like Googlebot and GPTBot?

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Answers

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 135 admin
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    Hi there,

    Thanks for reaching out.

    Can you please share exactly what you asked ChatGPT, so I can try to reproduce the result that you were given?

    Kind regards,

    Tia

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  • boomiej
    boomiej Member Posts: 2
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    Yep, it was just:


    can you crawl https://res.cloudinary.com/[redacted].jpg


    ChatGPT

    Error browsing

    I'm unable to directly access or crawl the content of the image from the provided URL. However, if you can download and upload the image here, I can assist with analyzing or providing information based on the image content.

  • SreeCloudinary
    SreeCloudinary Member, Cloudinary Staff Posts: 29
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    Hi @boomiej ,

    Thanks for your response.

    Looks like the URL is redacted here. Can you please create a support ticket at support.cloudinary.com so that we can take it further.

    Please specify the cloud name, URL etc.

    Thanks,

    Sree