Add a user who has another account

LouisB
LouisB Member Posts: 1

I'm trying to add a first additional user to my Cloudinary account, but I'm getting an error: This email already exists

The user has his own account, but it's strange that would keep me from adding them to my account.

Suggestions?

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Answers

  • Cloudinary_John_H
    Cloudinary_John_H Member, Cloudinary Staff Posts: 32

    Hi Louis,

    A user email can only belong to a single account. If they want to keep the original account, they will need to use a different email for the invite to your account.

    If their email is like this first_last@gmail.com

    Some email providers support adding an alias like so, first_last+alias@gmail.com

    Please try that, and let me know if you have any other questions.

    Thanks,

    John