Add a user who has another account

LouisB Member Posts: 1

I'm trying to add a first additional user to my Cloudinary account, but I'm getting an error: This email already exists

The user has his own account, but it's strange that would keep me from adding them to my account.




  • Cloudinary_John_H
    Cloudinary_John_H Member, Cloudinary Staff Posts: 32

    Hi Louis,

    A user email can only belong to a single account. If they want to keep the original account, they will need to use a different email for the invite to your account.

    If their email is like this

    Some email providers support adding an alias like so,

    Please try that, and let me know if you have any other questions.