Transfer Ownership of Environment

mikedewofle
mikedewofle Member Posts: 8 ✭
in General

Hi,

I am taking over the development an of application. The client initially contracted another developer to the initial development. Part of this was making use of Cloudinary. Now, this original developer can no longer maintain the application and all the related services, so I have started the process of taking over.

The issue I am facing now is handling the media assets stored on the original developer's Cloudinary account. Is it possible to transfer ownership of a cloud environment, along with media files (and retain their folder structure), configuration (including any config for any transformations and optimizations), and maintain existing API keys (for the short term).

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Best Answers

  • rlux
    rlux Administrator, Cloudinary Staff Posts: 69
    Answer ✓

    Hi @mikedewofle this is definitely an issue where your best option is to open a support ticket, the team can help you with this better than the community. 😀

    https://support.cloudinary.com/

  • Cloudinary_John_H
    Cloudinary_John_H Cloudinary Staff Posts: 50
    Answer ✓

    Hi Mike,

    The process of changing account ownership is simple and just takes a few minutes.

    The easiest path is just to have the previous owner add you as a Master Admin, and then you log in and remove them. This is done via an email invite.

    Alternatively, if you already have an existing Cloudinary account, we can transfer the cloud (environment) from one account to another once we have authorization from both sides. It takes just a few minutes, all workflows and other details will remain intact.

    If you aren't in communication with the previous account owner, the process becomes more complicated. Please let us know if that is the case. Or if you have any other questions.

    Thanks,
    John

Answers

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    Thanks. I have done that, yet no response. Which is I posted here to see if this has been done before.

  • rlux
    rlux Administrator, Cloudinary Staff Posts: 69

    That's odd. Did you use the email address attached to this forum post for opening the ticket? I just did a search and cannot find one in the system.
    Either way, this post has been added into our support system and a rep assigned, so a ticket is open now.

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    OK, thanks. I am failry certain I went through the support link i found the other day.

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 170 admin

    Hi,

    Thanks for contacting Cloudinary Support.
    Can you please provide the cloud name that you are referring to?

    Thanks,
    Sree

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  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    Hi,

    I am not ready to provide the cloud name yet. I have to wait for all the stakeholders to agree first. I am more interested in knowing if transfering a cloud name to another account is a possibility and roughly how long it would take.

  • rlux
    rlux Administrator, Cloudinary Staff Posts: 69

    It can be done, we have had similar requests in the past.
    Would you need to plan for exact timing of a change or just get a general estimate of the time involved?

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    A general estimate of the time and the required info. The most important part would be any workflows, transformations, etc., that are handled directly in the existing cloud.

    I am still waiting on the what workflows are configured in the existing cloud. If it turns out simply moving media files from one account to another, that can be handled easily with the Cloudinary CLI tool.

    I am more of a discovery phase at this point on my end.

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    Thanks. I am able to contact the previous account owner (but responses are slow). I am still waiting to hear back from about whether or not this is the right approach for my situation.

    I am guessing this new master admin will have to enter billing details in order for this to work?

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    I just realized you the instructions are for an account, which may not apply in my case. The previou developer may have other assets and cloud environments on their account.

    If they have no other assets I will push for the Master Admin route. Thanks.

  • Cloudinary_John_H
    Cloudinary_John_H Cloudinary Staff Posts: 50

    Hi Mike,

    I also included the instructions for moving the cloud (environment) into an account that you own, which can be created if you don't already have one. Either way, the process is easy and shouldn't disrupt anything. Yes, payment details will need to be added by whoever is taking over the account if you go that route, assuming it is paid, we also have a free tier.

    Please email support@cloudinary.com with the environment specifics when you have them, and after you discuss with the current account owner what they want to do - we can then finalize specifics on how to proceed.

    If you have any other questions, please let me know.
    Thanks, John

  • mikedewofle
    mikedewofle Member Posts: 8 ✭

    Very good. Thanks.

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