Login fails repeatedly with Firefox
I repeatedly get the following error when trying to login into my existing account with Firefox. I already deleted cache and cookies, to no avail.
Unexpected Application Error! Permission denied to access property "_rollbarOldOnError" captureUncaughtExceptions@https://application-wrapper.cloudinary.com/138.js:1465:19635 5291/t/403/m.prototype.setupUnhandledCapture@https://application-wrapper.cloudinary.com/138.js:1465:13394 m@https://application-wrapper.cloudinary.com/138.js:1465:10410 pu@https://application-wrapper.cloudinary.com/429.js:1039:30541 46015/Mu/l<@https://application-wrapper.cloudinary.com/429.js:1039:34896 useMemo@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:66516 66018/t.useMemo@https://console.cloudinary.com/pm/2155.4c17b43d8d5a13e30168.js:11:6049 Mu@https://application-wrapper.cloudinary.com/429.js:1039:34888 hu@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:60218 xi@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:119159 bs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108413 vs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108341 gs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108202 as@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:105037 ls@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:103593 S@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:21:1362 T@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:21:1893 @https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82754 T@https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82522 P@https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82582
Any ideas?
Answers
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Sign-in is not allowed. You've made too many unsuccessful attempts to log in with the wrong account or password.
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This can't be the reason, it works with the same credentials with Chrome on the same computer.
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Hi @Gorgsenegger ,
Thanks for reaching out.
If it's only happening on Firefox then it may be version related, can you please confirm which Firefox you are using and the version number?
I look forward to your response.
Kind Regards,
Thomas
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Hello @Tom,
Firefox is the latest version, 132.0 (64 bit, Windows 11 latest version).
Kind regards
Tim
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Hi @Gorgsenegger ,
Thanks for replying.
I just tested this on that version 132.0b1 (64-bit, Windows 11) and I cannot replicate the issue.
Can you please try clearing your browser cache, delete Cloudinary cookies and restart fox?
If that did not work, please can you send us the HAR and console log?
How to capture a har: https://toolbox.googleapps.com/apps/har_analyzer/
How to save console output: https://www.techonthenet.com/js/open_console_log.php the right click > Save As and send us the output.
You can send us this info. via https://support.cloudinary.com/hc/en-us/requests/newand reference this post.
I look forward to your response.
Kind Regards,
Thomas
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Hi @Thomas ,
I've submitted a request including the requested files (console log and captured requests (HAR)).
Kind Regards
Tim
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