Login fails repeatedly with Firefox

Gorgsenegger
Gorgsenegger Member Posts: 4
edited October 2024 in General

I repeatedly get the following error when trying to login into my existing account with Firefox. I already deleted cache and cookies, to no avail.

Unexpected Application Error!
Permission denied to access property "_rollbarOldOnError"

captureUncaughtExceptions@https://application-wrapper.cloudinary.com/138.js:1465:19635
5291/t/403/m.prototype.setupUnhandledCapture@https://application-wrapper.cloudinary.com/138.js:1465:13394
m@https://application-wrapper.cloudinary.com/138.js:1465:10410
pu@https://application-wrapper.cloudinary.com/429.js:1039:30541
46015/Mu/l<@https://application-wrapper.cloudinary.com/429.js:1039:34896
useMemo@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:66516
66018/t.useMemo@https://console.cloudinary.com/pm/2155.4c17b43d8d5a13e30168.js:11:6049
Mu@https://application-wrapper.cloudinary.com/429.js:1039:34888
hu@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:60218
xi@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:119159
bs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108413
vs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108341
gs@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:108202
as@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:105037
ls@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:11:103593
S@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:21:1362
T@https://console.cloudinary.com/pm/316.6e1c88b56217d505a0a8.js:21:1893
@https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82754
T@https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82522
P@https://console.cloudinary.com/pm/main.fea614326abfd0a703fc.js:1:82582

Any ideas?

Tagged:

Answers

  • ciararoyal
    ciararoyal Member Posts: 1

    Sign-in is not allowed. You've made too many unsuccessful attempts to log in with the wrong account or password.

  • Gorgsenegger
    Gorgsenegger Member Posts: 4

    This can't be the reason, it works with the same credentials with Chrome on the same computer.

  • Tom
    Tom Member, Cloudinary Staff Posts: 113

    Hi @Gorgsenegger ,

    Thanks for reaching out.

    If it's only happening on Firefox then it may be version related, can you please confirm which Firefox you are using and the version number?

    I look forward to your response. 

    Kind Regards,

    Thomas

  • Gorgsenegger
    Gorgsenegger Member Posts: 4

    Hello @Tom,

    Firefox is the latest version, 132.0 (64 bit, Windows 11 latest version).

    Kind regards

    Tim

  • Tom
    Tom Member, Cloudinary Staff Posts: 113

    Hi @Gorgsenegger ,

    Thanks for replying.

    I just tested this on that version 132.0b1 (64-bit, Windows 11) and I cannot replicate the issue.

    Can you please try clearing your browser cache, delete Cloudinary cookies and restart fox?

    If that did not work, please can you send us the HAR and console log?

    How to capture a har: https://toolbox.googleapps.com/apps/har_analyzer/

    How to save console output: https://www.techonthenet.com/js/open_console_log.php the right click > Save As and send us the output.

    You can send us this info. via https://support.cloudinary.com/hc/en-us/requests/newand reference this post.

    I look forward to your response. 

    Kind Regards,

    Thomas

  • Gorgsenegger
    Gorgsenegger Member Posts: 4
    edited October 2024

    Hi @Thomas ,

    I've submitted a request including the requested files (console log and captured requests (HAR)).

    Kind Regards

    Tim