the transformation fails before the 25mb limit?

Sushil
Sushil Member Posts: 3
edited November 12 in Developer APIs

I am attempting to upscale an image, but the process fails even though it’s within the 25 MB limit.

I reviewed the documentation, which mentions a 25-megapixel limit for image transformations on the free plan. However, I am uncertain if the 25-megapixel limit is calculated differently, as I haven’t been able to pinpoint the exact reason for the failure. Could you clarify how the megapixel limit is applied?

Thank you for your assistance.

Comments

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 172 admin

    Hi there,

    Thanks for reaching out.

    The error message in the screenshot you shared indicates that the image is too large for the e_upscale transformation. It is noted in the documentation that the input image must be smaller than 4.2 megapixels.
    https://cloudinary.com/documentation/transformation_reference#e_upscale

    You didn't share the public_id or URL of the image, so I cannot verify this for you, but I suspect this is the reason for the failed transformation.

    Can you take a look on your end and let me know what you see?

    Kind regards,

    Tia
    Developer Support Engineer
    Cloudinary


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  • Sushil
    Sushil Member Posts: 3

    Thank you for reaching out.

    This is the image in question, with a size of 985.71 KB. However, it still fails to upscale. Could you provide insight into why this might be happening?

    url: "https://res.cloudinary.com/dgrk6iwjf/image/upload/v1731478031/samples/pgmcvihdtpazcz7ilbok.jpg"

    Thank you for your assistance.

  • Zachary
    Zachary Member, Cloudinary Staff Posts: 46

    Hey there,

    Thanks for sharing this!

    I am able to apply upscale to that asset:
    https://res.cloudinary.com/dgrk6iwjf/image/upload/w_500,e_upscale/samples/pgmcvihdtpazcz7ilbok.jpg

    If you're still having issues, please open a ticket with Cloudinary support.
    https://support.cloudinary.com/hc/en-us/requests/new

  • Sushil
    Sushil Member Posts: 3

    Hey there,

    Thanks for sharing the link! However, I'm still unable to upscale the image. I’ll contact Cloudinary support to troubleshoot further.

    Thanks again!