the transformation fails before the 25mb limit?

Sushil

I am attempting to upscale an image, but the process fails even though it’s within the 25 MB limit.

I reviewed the documentation, which mentions a 25-megapixel limit for image transformations on the free plan. However, I am uncertain if the 25-megapixel limit is calculated differently, as I haven’t been able to pinpoint the exact reason for the failure. Could you clarify how the megapixel limit is applied?

Thank you for your assistance.

Cloudinary Team

Hi there,

Thanks for reaching out.

The error message in the screenshot you shared indicates that the image is too large for the e_upscale transformation. It is noted in the documentation that the input image must be smaller than 4.2 megapixels.
https://cloudinary.com/documentation/transformation_reference#e_upscale

You didn't share the public_id or URL of the image, so I cannot verify this for you, but I suspect this is the reason for the failed transformation.

Can you take a look on your end and let me know what you see?

Kind regards,

Tia
Developer Support Engineer
Cloudinary

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Sushil

Thank you for reaching out.

This is the image in question, with a size of 985.71 KB. However, it still fails to upscale. Could you provide insight into why this might be happening?

url: "https://res.cloudinary.com/dgrk6iwjf/image/upload/v1731478031/samples/pgmcvihdtpazcz7ilbok.jpg"

Thank you for your assistance.

Zachary

Hey there,

Thanks for sharing this!

I am able to apply upscale to that asset:
https://res.cloudinary.com/dgrk6iwjf/image/upload/w_500,e_upscale/samples/pgmcvihdtpazcz7ilbok.jpg

If you're still having issues, please open a ticket with Cloudinary support.
https://support.cloudinary.com/hc/en-us/requests/new

Sushil

Hey there,

Thanks for sharing the link! However, I'm still unable to upscale the image. I’ll contact Cloudinary support to troubleshoot further.

Thanks again!