Getting an error during image Upload since 12 Hours using nodejs SDK

sandycloud
sandycloud Member Posts: 3 ✭
edited November 19 in Developer APIs

Hello ,

I have not changed anything from my end however, there is an issue during upload:

{ message: 'General Error', name: 'Error', http_code: 500 }

On further investigation, it seems that there is an issue at cloudinary's end

Please help.

Cloud name: tools

cloudinary.uploader .unsigned_upload(article.image, "<PRESET_FILLER>") .then(function(response){ console.log('Uploading to Cloudinary is successful');

).catch(function(error)

{ console.log('Uploading to cloudinary failed miserably:',error);});

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Comments

  • sandycloud
    sandycloud Member Posts: 3 ✭

    @Cloudinary Team Can you please help if you are online?

  • Tamara
    Tamara Member, Cloudinary Staff Posts: 124
    edited November 19

    Hi @sandycloud,
    Looking at our logs, we encountered the following error:
    Error: Unable to open image: No such file or directory.

    This suggests the image file might be missing or the path provided is incorrect. Could you please double-check to ensure you’re passing a valid and accessible image file?

    Additionally, for faster assistance and a more private discussion, I recommend opening a support ticket directly here.
    Best,

    Tamara

  • sandycloud
    sandycloud Member Posts: 3 ✭
    edited November 20

    Hello @Cloudinary Team, I figured it out, there is an existing bug in cloudinary nodejs sdk

    This works

    cloudinary.uploader.upload(raw_image,{ folder: "feeds", width: 600, height: 300, crop: "scale"}

    The below code with effect does not work:

    cloudinary.uploader.upload(raw_image,{ folder: "feeds", width: 600, height: 300, crop: "scale", effect: "art:zorro"}

    The effect won't work even in upload_preset for unsigned uploads. Please fix it

  • Tom
    Tom Member, Cloudinary Staff Posts: 112

    Hi @sandycloud ,

    Thanks for replying.

    This does not look like an SDK issue so let me raise it internally and will get back to you.

    Kind Regards,
    Thomas

  • Tom
    Tom Member, Cloudinary Staff Posts: 112

    Hi @sandycloud ,

    Thanks for waiting.

    We have released a fix for this.

    Please let me know if you have any other questions or queries.

    Kind Regards,

    Thomas

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