GIF media is rendering improperly when optimized

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dongqtm
dongqtm Member Posts: 4 ✭
edited March 2023 in Developer APIs

Hi!

Does anyone know why this gif file is rendering weirdly when using the optimized link?


`https://res.cloudinary.com/manifoldxyz/image/upload/c_limit,q_80,w_1024/8faa076782593995e61a96ea29d1a47c57ce7e98f476af792632401c5d51b725.gif`


Compared to this, which render fine

`https://res.cloudinary.com/manifoldxyz/image/upload/8faa076782593995e61a96ea29d1a47c57ce7e98f476af792632401c5d51b725.gif`

Thank you

Answers

  • Tamara
    Tamara Member, Cloudinary Staff Posts: 100
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    Hi there,

    Thanks for reaching out.

    I'm looking into your issue with the GIF looping and displaying white. It looks like it happens when there is resizing happening, I'm trying to understand why and will report back what I learn.

    Hope this helps, please let me know if you have any further questions in the meantime.

    Best regards,

    Tamara

  • Tamara
    Tamara Member, Cloudinary Staff Posts: 100
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    Hi there,

    This might be a bug and I opened an internal ticket about it but the good news is that if you convert the GIF file to `webm` it works!

    https://res.cloudinary.com/manifoldxyz/image/upload/c_limit,q_70,w_1024/8faa076782593995e61a96ea29d1a47c57ce7e98f476af792632401c5d51b725.webp

    Please let me know if you have any questions.

    -Tamara

  • trevis_wood
    trevis_wood Member Posts: 2 ✭
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    Has your issue been resolved or still you are having this? I am curious about learning new things that's why I am asking about it. 🤓

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