Picture turns on 90 degrees after I upload it from Strapi

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Victor
Victor Member Posts: 2

I use Strapi for CMS and I want to save my pictures in Cloudinary. I have a preset in Cloudinary - a set of different characteristics that I want to apply to a photo before saving it. If I upload a photo directly to the Cloudinari library, the preset is applied. If I upload a photo from Strapi, in the metadata of which the orientation is "Positive direction", then the preset is also applied. If I upload a photo from Strapi, in the metadata of which the orientation is "Rotate 90° clockwise", then the preset is not applied. Why does this happen? How to fix it? I have no need to store photos than are turned.

Answers

  • Michal
    Michal Member, Cloudinary Staff Posts: 6
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    Hi Victor,

    Thanks for contacting us.

    To better assist with this issue, can you please open a direct ticket with our Support team here and provide your cloud name and the name of the upload preset you are using?

    Thanks

    Michal

  • Victor
    Victor Member Posts: 2
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    @Michal I have written to Support team as you recommend me, but still didn`t recieve any answer

  • Cloudinary Team
    Cloudinary Team Administrator, Cloudinary Staff Posts: 135 admin
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    Hi Victor,

    I see the ticket you opened on Monday was answered the same day by one of my colleagues. This is the response he shared with you in that ticket:

    The Strapi integration appears to be built by the Strapi team. We don't have much expertise or control over how they implemented our platform and any questions related to issues would likely need to be resolved by them. Would you please reach out to the Strapi CMS support team for futher assistance?

    Can you please give that a try and let us know if they are able to point you in the right direction?

    Kind regards,

    Tia

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